Mediation and conflicts of interest

Many regional utility companies face similar challenges as the public sector: as well as other change stimuli, digital transformation and demographic change affect these organisations.

In the case of a regional energy utility a range of organisational conflict lines caused cooperation and service quality to suffer considerably. In addition to internal conflicts of interest, the ongoing generational change infused the organisation with tensions. Rather than following a frequently pursued path of avoiding controversy, the company’s management chose to openly deal with challenging issues.

Numerous discrete activities, from team development to coaching, paved the way for change. Hardened conflicts were addressed in mediation processes and the performance capacity of the stakeholders was restored.

Tools used

• Team development
• On-boarding coaching for leaders
• Professional conflict moderation
• Mediation